Privacy Policy

At 1win, we value the privacy and security of our users. This Privacy Policy explains how information is collected, stored, processed, and protected when customers use the website and related services. By accessing the platform, users agree to the terms described in this policy.

Information We Collect

To provide betting and gaming services, 1win may collect different types of information from users. Some details are provided directly by customers during registration, account verification, transactions, or communication with support representatives.

The information collected may include:

• Full name and date of birth;
• Email address and phone number;
• Residential address or country of residence;
• Payment and transaction details;
• Account activity and gaming history.

Certain information is also collected automatically while using the platform. Technical data helps improve website functionality and maintain security standards.

Automatically collected information may include:

• IP address and approximate location;
• Browser type and language settings;
• Device type and operating system;
• Cookies and activity tracking data;
• Website usage statistics and preferences.

In some situations, information may also be obtained from third-party providers, including payment systems, verification services, and analytics tools.

Purpose of Data Processing

The information collected by 1win is used to ensure proper operation of the platform and compliance with legal obligations. Personal data allows the company to verify customer identity, process transactions, and maintain account security.

User information may be used for the following purposes:

• Verification of identity and legal age;
• Processing deposits and withdrawals;
• Providing technical and customer support;
• Detecting and preventing fraudulent activity;
• Monitoring responsible gaming practices;
• Improving website performance and services;
• Personalizing user experience on the platform.

Analytical information also helps the company understand customer preferences and develop new features for users from India.

Legal Basis for Processing

1win processes personal information only when there is a lawful reason to do so. Data collection and analysis are necessary for the provision of betting and gaming services.

The legal basis for processing may include:

• Fulfillment of contractual obligations between the platform and the user;
• Compliance with legal and regulatory requirements;
• Prevention of money laundering and illegal activity;
• Protection of company interests and platform security;
• Improvement of website functionality and service quality.

The company ensures that all personal information is processed in accordance with applicable laws and internal security standards.

Sharing of Information

1win does not sell user information to unauthorized third parties. However, certain personal data may be shared when required for operational, security, or legal purposes.

Information may be disclosed to:

• Payment providers and financial institutions;
• Identity verification and security services;
• Technical partners and affiliated companies;
• Regulatory authorities and law enforcement agencies;
• Marketing or analytics providers working with the platform.

Any transfer of information is carried out with appropriate security measures designed to protect customer confidentiality and reduce the risk of unauthorized access.

Data Protection and Security

Protecting personal information is one of the key priorities of 1win. The platform uses modern security technologies and internal procedures to safeguard customer data.

Security measures may include:

• Encryption of sensitive information;
• Restricted access to personal data;
• Continuous monitoring of systems and infrastructure;
• Secure storage and transmission technologies;
• Protection against unauthorized access and cyber threats.

Although every reasonable effort is made to maintain a secure environment, users are also encouraged to protect their account credentials and avoid sharing login information with third parties.

User Rights and Support

Users have the right to contact customer support regarding questions related to privacy and personal information. Depending on applicable regulations, customers may request access to stored data, correction of inaccurate details, or deletion of information where legally permitted.

Requests related to privacy policy matters can be submitted through the official support channels. Before processing certain requests, the company may ask users to verify their identity in order to maintain account security and prevent unauthorized access to personal information.